Dispatch Desk

Support & logistics coordination

Live dispatch desk operating Monday through Friday with guaranteed three-hour response windows during business hours.

3 hr

response window

M-F

dispatch active

Brooklyn

warehouse base

Direct channels

Connect with the studio

For order tracking, size advice, or showroom appointments at our Brooklyn warehouse workspace, complete the intake form or reach out directly.

Operations

Frequently asked logistics

Clear guidelines on global freight, returns, and physical showroom visits.

Shipping
Returns
Showroom

Dispatch timelines

Self-serve exchanges

Warehouse visits

All orders process within 48 hours. Standard global freight tracking is supplied via email upon carrier pickup.

Domestic exchanges and returns are accepted within 30 days of delivery using our automated portal.

Physical showroom appointments are available weekly at our Brooklyn warehouse workspace by scheduled request.